Our guide


Conditions Générales de vente


Article 1 - General provisions


1-1 Pursuant to the law of 22 July 2009, local tourism bodies supported by the State, local authorities or their groupings may carry out or assist in the organisation or sale of individual or group travel or stays, services that may be provided in connection with travel or stays, in particular the issuing of transport tickets, the booking of rooms in hotels or tourist accommodation and the issuing of accommodation or catering vouchers, services related to the reception of tourists, inter alia the organisation of visits to museums or historical monuments, tourist packages, and the organisation and reception of fairs, exhibitions and congresses or related events, as long as these operations include all or part of the aforementioned services, and as long as they facilitate reception or improve the conditions of stay of tourists in their geographical area of intervention. Tourist Offices are local tourism organisations, which are at the disposal of providers, and which have signed a mandate agreement with them.


1-2 Through its website, the Tourist Office sells various services reserved for private individuals, which are governed by these general conditions of sale. The service order is reserved for customers who have first read the general conditions in their entirety and have accepted them by ticking the box or clicking on the hypertext link provided for this purpose on the website. Without this acceptance, the continuation of the order process is technically impossible. The customer must be at least 18 years of age, legally capable of concluding a contract and use this website in accordance with the general terms and conditions. Except in the event of fraud, proof of which must be provided by the, the customer is financially responsible for their actions on the website, in particular for any use of their username and password. They also guarantee the truthfulness and accuracy of the information provided on the website. Any use of the website which is fraudulent or deemed to be fraudulent, and which contravenes these general terms and conditions, will justify the user being refused access to the services offered by the partners or other features of the website at any time.


1-3 The website shall mention the following information:

The legal information allowing a precise identification of the Tourist Office and indicating its company name, its postal address, its e-mail address, its telephone number, its registered office, the essential characteristics of the services offered, the prices, the terms of payment, the general conditions of sale and the special conditions according to the prices booked, the validity period of the offer.


1-4 These general terms and conditions of sale are valid from their publication and are applicable unless otherwise agreed. This version cancels and replaces all previous versions.


1-5 The specific conditions of the partners stated on the description of the service and on the booking confirmation are also applicable to the offer and provision of the services, under the same terms as these general conditions. The act of purchasing and/or booking implies acceptance of the specific conditions of the partners.


Article 2 - Formation of the contract


2-1 Il est rappelé que toute commande de l’une ou plusieurs des prestations offertes par l’Office de Tourisme suppose l’adhésion sans restriction ni réserve du client aux présentes conditions générales de vente, lesquelles sont visibles et consultables soit à l’accueil de l’Office de Tourisme, soit sur les pages du site internet www.otbb.org.


2-2 La réservation des prestations proposées par l’Office de Tourisme peut être effectuée soit à l’accueil de l’Office de Tourisme, soit par mail, soit via le site Internet : www.otbb.org.


2-3 For online bookings, the descriptions and photographs of the services listed by the Tourist Office, appearing on the site, are merely informative and their content may vary depending on the service provider. By placing an order, the customer explicitly acknowledges having obtained all the information required on the nature and characteristics of the services ordered.


2-4 The service agreement becomes firm and final when the customer has validated the page of their booking on the website showing the summary of the services ordered and has paid for all the services ordered.


2-5 The Tourist Office agrees to confirm to the customer, in writing, either electronically or on paper, at the latest before the start of the services ordered, the content of the services ordered, as well as the general conditions of sale.


Article 3 - Prices


3.1 The Tourist Office reserves the right to change the price of its services at any time, in agreement with the provider. Prices include the VAT applicable on the day of the order and any change in the VAT rate will automatically be reflected in the prices indicated on the date of the invoice. Any change or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the prices indicated on the billing date.


3-2 In Situ Bookings. 

For reservations made at the reception of the Tourist Office, the price corresponds to the services stipulated and as described on the documents provided at reception. Services purchased at the reception desk are paid for either in cash or by credit card (Visa or Mastercard).


3-3 Réservations via le site Internet. Les prix correspondent aux prestations stipulées et telles que celles-ci y sont décrites sur le site Internet. En cas de modification, le prix appliqué sera celui en vigueur à la date de validation de la page « Panier » du site Internet. Les prix figurant sur le site Internet peuvent être modifiés à tout moment, sans préavis, étant entendu que de telles modifications seront inapplicables aux réservations préalablement acceptées. Le paiement des prestations commandées sur le site Internet, s’effectue par carte bancaire (Visa ou Mastercard) par l’intermédiaire d’un

via a secure payment system (PayBox).PayBox).


Article 4 - Conditions for the provision of services


The duration of each service is that stipulated at the reception desk of the Tourist Office and expressed on the website. The customer may not, under any circumstances, claim any right to remain on the premises upon completion of the service. For the service to be provided out correctly, the customer must arrive on the day specified, at the times mentioned or contact the provider directly.


4-1 Special provisions according to the services ordered

Tourist products, activities/visits, transport and tourist packages: The times indicated must be complied with to guarantee the smooth running of the service. If the customer is late and fails to indicate their arrival time, the booking is guaranteed at the discretion of the provider. If the provider is unable to wait for late customer, no refund can be requested. It may be the case that certain activities indicated in the description or the entire service offered by the Providers are cancelled, inter alia due to inclement weather, in the event of force majeure, a stay outside the tourist season, or when the number of participants required to carry out the activity is not reached. The cancellation of any activity for reasons of force majeure shall under no circumstances result in any compensation being paid to the customer by the Tourist Office.

Ticketing: The confirmation document must be presented to the provider on arrival.

OTBB CLUB card: OTBB Club membership is valid for 12 months from the date of payment of the card, whether the card is given to the customer on the day of purchase or afterwards. The customer may therefore enjoy the benefits of membership as soon as the card is purchased and for a period of 12 months.

REMINDER: Please check the opening days and times of the establishments.


Article 5 - Guarantee and Payment


The customer provides their bank details for payment, indicating the card number, as well as its expiry date and the cryptogram.


Article 6 - Assignment of the agreement by the customer


The customer may assign their agreement to an assignee who is equally qualified to render the service. In this case, the customer must inform the Tourist Office of their decision by e-mail, 7 days before the start of the service at the latest. The agreement must be transferred at cost price. The assignor and the assignee are jointly and severally liable to the seller for payment of the balance of the price as well as any additional costs incurred as a result of this assignment.


Article 7 - Modification by the Tourist Office of a substantial element of the agreement


When, before the scheduled start date of the service, the Tourist Office is required to make a change to one of the essential elements of the agreement, the customer may, without prejudice to any claims for compensation for any damage suffered, and after having been informed thereof by the Tourist Office by any means:

- either terminate the agreement and get an immediate refund of the sums paid, without penalties.

- or accept the modification or substitution of services offered by the Tourist Office, an amendment to the agreement specifying the modifications made subsequently being signed by the parties. If the replacement service is less expensive than the service ordered, the excess amount will be returned to the customer before the service begins.


Article 8 - Supplements and modifications by the customer


8-1 Any service not included in the package must be paid for on site. The customer may not, without the prior agreement of the Tourist Office, modify the way in which the service is provided. The costs of any unaccepted changes shall be borne in full by the customer. Any unused vouchers will not be reimbursed.


8-2 The customer is reminded, pursuant to article L. 121-20-4 of the French Consumer Code, that they do not have the right of withdrawal. This right does not apply to tourist services.


Article 9 - Cancellation by the customer


9-1 Pour les réservations de visites guidées, billets, produits, services touristiques

For guided tours organised by the Tourist Office and external partners: they are neither exchangeable nor refundable.

For leisure activities, tickets can neither be exchanged nor refunded unless the event is cancelled.

For activities (cooking workshop, sport, leisure...), tickets are non-exchangeable and non-refundable.

9-2 For transport bookings

For any total or partial cancellation over 48 hours before the start of the excursion, the customer will be reimbursed any sums received in payment of the cancelled services. For any total or partial cancellation between 48 hours and the day of the excursion, no reimbursement will be made without presentation of a medical certificate from the ticket holder, on the day of the excursion purchased at the latest.

Cancellation by the customer:

*Free of charge up to 48 hours before departure. (calendar day)

*From 48 hours to the same day: no refund. (calendar day)

*No penalty upon presentation of a medical certificate for the holder.

*Aucun remboursement au client qui interrompra volontairement son excursion ou qui ratera l’excursion à cause de tout retard au départ et sur le site visité.


9-3 For bookings of tourist packages and / or packages

In the event of total or partial cancellation by the customer, the Tourist Office will automatically apply penalties to the customer, under the conditions set out below:

* If the total or partial cancellation occurs at least 72 hours before the start of the service (the time considered is set at 12.00 noon on the day of arrival), no penalty is due and the Tourist Office will reimburse the customer any sums received in payment for the cancelled services, except under specific conditions specified in the description of the establishment and on the booking confirmation.

* If the total or partial cancellation occurs less than 72 hours before the start of the service, no refund will be made in the event of cancellation or a no-show by the customer.

* If a last-minute booking is made (less than 72 hours before the arrival date), no refund will be made.

* If the customer fails to cancel the booking or fails to attend a provider, no refund will be made in the event of cancellation or no-show by the client (no-show invoice). In the absence of specific provisions mentioned on the website prior to the booking, any modification (change of departure or return date, timetable, etc…) or cancellation by the customer, except in cases of force majeure and unless the relevant Provider agrees otherwise, will result in the collection of a fee corresponding to 100% of the price of the service.


Article 10 - Cancellation by the Tourist Office


If the Tourist Office cancels the service before it begins, it must inform the customer thereof.

The customer, without prejudice to any claims for damages, will be reimbursed the sums paid immediately and without any penalty.


10-1 Special provisions concerning certain types of services that require a minimum number of participants

Insufficient numbers of participants may be a valid reason for the cancellation of certain types of services. In this case, the Tourist Office will refund the total amount paid. This eventuality cannot occur less than 24 hours before the start of the service.


10-2 - Cancellation by the carrier:

*The cancellation of excursions is managed by each carrier (notification to the customer and refund).

* Unless the minimum number of registered passengers is not reached to allow the departure, a full refund will be made to the Tourist Office.

The Tourist Office and the carrier shall not be held liable if the excursion is delayed or prevented from taking place due to force majeure or an act of God, the fault of the other party or a third party or external causes such as industrial disputes, the intervention of civil or military authorities, natural disasters, strikes, cultural events, road closures, fires, water damage, malfunctioning or interruption of the telecommunications network or the electricity network. Force majeure is defined as any event external to the affected party, unforeseeable, irresistible and insurmountable, which prevents the carrier from meeting all or part of its obligations hereunder. In any event, the carrier will do everything in its power to limit the duration and the effects of the act of God, force majeure or external cause.

* In the event of force majeure, the customer may not claim anything from the carrier as compensation.


Article 11 - Liability


11-1 The Tourist Office which offers services to a customer is the sole interlocutor of this customer and is responsible to them for the provision of the services ordered and the obligations arising from these conditions of sale.

11-2 The Tourist Office's programmes depend on the opening days and times of the various monuments, museums and establishments. In the event of unforeseen closures, the Tourist Office may not, under any circumstances, be held liable for the failure to provide a program for reasons not attributable to it.

11-3 The Tourist Office cannot be held liable for the total or partial failure to provide the services ordered or for the total or partial failure to meet the obligations set out herein, in the event of acts of God, cases of force majeure, poor performance or faults committed by the customer, or unforeseeable and insurmountable acts of a third party unrelated to the provision of the services.

11-4 Under no circumstances shall the Tourist Office be held liable for the use of these agreements by third parties or for purposes other than tourism.

11-5 The descriptions and photographs of the services listed by the Tourist Office, appearing on the site, are purely informative and under the responsibility of the provider.

The photographs presented on the website are not contractually binding. Although every effort is made to ensure that the photographs, images and texts used to illustrate the services presented give as accurate an idea as possible of the services offered, variations may occur. The customer cannot make any claim for this.

11-6 Hypertext links may lead to sites other than the Boulogne-Billancourt Tourist Office site, which accepts no liability for the content of these sites, or the services offered.


Article 12 - Force majeure


12-1 Force majeure is understood to mean any event external to the parties that is both unforeseeable and insurmountable and that prevents either the customer, the travellers, the agency or the providers involved in the completion of the trip, the provision of one or more services, from meeting of all or part of the obligations set out in the agreement. This shall apply, inter alia, in the event of a transport strike, demonstrations by hotel staff, weather conditions (bad weather, storms, etc.), hydrological conditions (floods, etc.), closure of establishments, and geographical conditions.


12-2 The occurrence of a force majeure event suspends the obligations of this agreement affected by the latter and exonerates the party who should have met the obligation thus affected from any liability. The provider reserves the right to cancel any booking in the event of force majeure and to change the date thereof. If the provider is obliged to cancel the service before the customer has been able to start the activity, a postponement of the activity will be offered.


Article 13 - Personal data


13-1 Le site www.otbb.org a fait l’objet d’une déclaration à la CNIL. Les informations personnelles communiquées par le client, y compris le numéro, le nom et l’adresse associés à la carte de crédit, sur le site internet permettent de traiter et exécuter ses commandes et sont cryptée afin d’éviter que celles-ci soient lues lorsqu’elles sont transmises sur Internet grâce au logiciel de cryptage PayBox. Il crypte toutes les informations personnelles du client, y compris le numéro, le nom et l’adresse associés à la carte de crédit, afin d’éviter que celles-ci soient lues lorsqu’elles sont transmises sur Internet. Conformément à l’article 32 de la Loi Informatique et Libertés du 6 janvier 1978 modifiée par la loi 2004-801 du 6 août 2004, les informations indispensables pour traiter et exécuter les commandes, sont signalées par un astérisque dans les pages du site. Les autres demandes d’informations appelant une réponse facultative, ou les informations relatives à l’intérêt de l’Utilisateur pour les offres susceptibles de lui être adressées sont destinées à mieux le connaître ainsi qu’à améliorer les services qui lui sont proposés.

The case of an unpaid bill due to fraudulent use of a bank card will result in the details relating to the order of the User who is behind this unpaid bill being recorded in a payment incident file set up by the insurer and placed under its responsibility.


13-2 Unless the customer objects, if the customer has made a booking via our services, the Tourist Office may send the customer its newsletter, promotional offers and a satisfaction questionnaire following the customer’s stay by e-mail.


13-3 The customer has the right to access, modify, rectify and delete data concerning them.

To exercise this right, they merely have to contact the Tourist Office:

Office de Tourisme de Boulogne-Billancourt

25 avenue André Morizet


or by email to: contact@otbb.org contact@otbb.org

Furthermore, by clicking on the unsubscribe link at the bottom of each e-mail, the customer can unsubscribe at any time.


Article 14 - Insurance


The Tourist Office has taken out professional liability insurance with the SMACL represented by: VERSPIEREN located at 15 rue du Landry - 93210 Saint Denis under policy number: 91373T/8192909, to cover the consequences of any professional civil liability that it may incur in its capacity as a local tourist organisation authorised to market products.

The Tourist Office is registered with the Registre des Opérateurs de Voyages at Atout France, under number: IM092160014


Article 15 - Complaints - Disputes


15-1 Any complaint relating to a booking made by us must be sent in writing to the Tourist Office, within 48 hours of the date of the service, to the following address

Office de Tourisme de Boulogne-Billancourt

25 avenue André Morizet


or by email to: contact@otbb.org contact@otbb.org


15-2 In the event of a claim, the parties shall attempt to reach an amicable agreement. In the event of a persistent disagreement, the only competent courts are those of the city of Boulogne-Billancourt.


15-3 In the event of disputes, the General Conditions of Sale are subject to French law. Any dispute relating to their interpretation and/or performance shall be heard by the French Courts.